Yajeed Return & Refund Policy
Last updated: 10-01-2026
1. Introduction
At Yajeed ("we", "us", "our"), customer satisfaction is important to us. This Return & Refund Policy outlines the circumstances under which payments made for our services (such as business listings, premium promotions, subscriptions, consultancy services, or investor matching fees) may be eligible for a refund. By using our Platform and Services, you agree to this Policy.
2. Scope of This Policy
This Policy applies to all payments made through:
- Yajeed's website and mobile applications
- Subscription or membership plans
- Paid business listing packages or premium upgrades
- Advisory or consultancy services booked via our Platform
3. General Principles
- Fees paid for services already delivered are non-refundable.
- Refund requests must be submitted within 7 calendar days from the date of payment.
- We do not provide cash refunds; all refunds (if approved) will be issued through the original payment method or credited to your Yajeed account balance.
- Processing times may vary depending on your bank, card issuer, or payment gateway.
4. Refund Eligibility
Refunds may be granted only in the following cases:
Refunds WILL be issued for:
- Technical Issues — If due to a verified technical error on our side, you are unable to access or use the service purchased.
- Duplicate Payment — If you were charged more than once for the same transaction.
- Service Unavailability — If we are unable to deliver the purchased service (e.g., a premium listing not published within the promised timeframe).
- Consultancy/Advisory Services — If the session was canceled by Yajeed or our partner consultant, and you did not receive a rescheduled appointment.
Refunds will NOT be issued for:
- Change of mind or personal decision not to use the service after purchase.
- Dissatisfaction with outcomes beyond our reasonable control (e.g., not finding an investor, not receiving buyer interest).
- Incorrect information provided by you during registration, listing, or consultancy.
5. How to Request a Refund
To request a refund, you must:
- Contact us at [support@yajeed.com] within the eligible period (7 calendar days).
- Provide proof of payment (transaction ID, invoice, or screenshot).
- State the reason for the refund request clearly.
Our team will review the request and respond within 10 business days.
6. Partial Refunds
In certain cases, we may provide a partial refund or credit if:
- Only part of the service was delivered.
- A subscription was canceled midway (pro-rated credit may apply at Yajeed's discretion).
7. Cancellations
- User-Initiated Cancellation: You may cancel a subscription or premium service anytime. However, payments already made are non-refundable unless covered under Section 4.
- Yajeed-Initiated Cancellation: If we terminate or cancel your service for reasons other than a violation of our Terms, you may be eligible for a pro-rated refund.
8. Exceptions
Certain fees are strictly non-refundable, including:
- Promotional campaign fees (ads, featured listings, boosted visibility).
- One-time setup charges.
- Government or third-party registration fees (if facilitated through Yajeed).
9. Dispute Resolution
If you are not satisfied with our decision regarding your refund request, you may escalate the matter by contacting us at [disputes@yajeed.com]. We aim to resolve disputes fairly and transparently.
10. Contact Us
For all refund or return inquiries:
Yajeed
Email: [support@yajeed.com]
Address: [Company Address, Dubai, UAE]
